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Right of Withdrawal

Right of Cancalation


If the customer qualifies as a "consumer", as defined by Art. 13 of the German Civil Code ( § 13 BGB ), he/she has a cancellation right in line with the text quoted below. If the customer qualifies as an "entrepreneur", as defined by Art. 14 of the German Civil Code ( § 14 BGB ), and if he/she is concluding a contract in his/her professional or freelance capacity, no cancellation right exists.

Right to cancel
You have the right to cancel this contract within fourteen days without giving a reason for doing so.
The cancellation period is fourteen days from the date on which you or a third party nominated by you (who is not the carrier) take(s) possession of the goods. In the case of separate deliveries, the relevant date is the date on which you or a third party nominated by you (who is not the carrier) take(s) possession of the last of the goods.
If you wish to exercise your right to cancel you must inform us of your decision to cancel this contract by sending an unambiguous declaration (e.g. by letter sent in the regular mail, by fax or by email) to:

Purchaser is AVIFOOD:

AVIFOOD Dipl. Stat. (Univ.) Monika Janeczek e. K.
represented by Dipl. Stat. ( Univ. ) Monika Janeczek
Hans-Cornelius-Str. 2b
D-82166 Gräfelfing
Tel.: +49 (0)89-854814-40 (Mon. – Fri. 10:00am to 12:00 noon and Mon., Tues., Thurs. 07:00pm to 08:00pm)
Fax: +49 (0)89- 854814 - 50
Email: info@avifood.com

Purchaser is AVIJAN:

represented by Dr. med. vet. Friedrich Janeczek and by Dipl.-Stat. (Univ.) Monika Janeczek
Hans-Cornelius-Str. 2 c
D-82166 Gräfelfing
Phone.: +49 89-854-9000 (Mo-Fr 10:00 to 12:00 and Mo,Tu,Th 19:00 to 20:00)
Fax: +49 89-854-4600
Email: info@avijan.com

You may use the provided cancellation form for this purpose; however, use of the form is not mandatory. It is sufficient to maintain the right to cancel period if you inform your purchaser, therefore, either AVIFOOD or AVIJAN about your cancellation within this period.

Consequences of cancellation

If you this cancel this contract, we are obligated to return all payments that we have received from you, including costs for delivery (except for additional costs if you have opted for a different type of shipment from the low-cost regular shipping option that we offer), without delay and within no more than fourteen days from the day on which we receive your notification that you wish to cancel this contract. Funds are reimbursed by the same method as that used by you for the original transaction - unless we have expressly agreed something different with you; we will not charge you, under any circumstances, for reimbursing these funds to you. We are entitled to hold back reimbursement until such time as we have received the returned goods or until you have provided evidence of the fact that you have shipped the goods - whichever is the sooner.
You are obligated to return or hand over the goods without delay and, in any event, within no more than fourteen days from the day on which you notify us that you wish to cancel this contract. The deadline is considered to have been met if you send the goods back prior to the expiry of the fourteen-day period.
You are responsible for the direct costs of returning the goods.
You are not liable for any loss in the value of the returned goods, unless this loss in value is directly attributable to a nonessential handing of the goods during the examination of the condition, properties and functionality of these goods by you.
End of cancellation instructions

In accordance with Art. 312 g Para. 2 of the German Civil Code ( § 312 g Abs. 2 BGB), there is no right to cancel in respect of the following goods (amongst others):
• goods manufactured in accordance with your particular wishes or clearly tailored to meet your personal needs;
• goods whose properties make them unsuitable for return;
• perishable goods;
• goods sealed at the time of delivery which, for reasons of health protection or hygiene, are unsuitable for return if the seal is removed after delivery;
• goods which, because of their nature, have been inseparably mixed with other products after delivery.